Kalinda Software

Responsiveness is the key to quality, customer retention and new business. We measure it at the point of customer contact. It reflects organizational competence and capability of the business to deliver on demand. We admire businesses that do this well, and we lose our interest in those that fail.

We're partners with industry leaders in healthcare, insurance, banking and utilities. We provide them with vital information services to collect, share and manage help screens, notepads and documents on their CICS systems. Our solutions integrate information, enable lean development, and provide built-in team support to enable a learning organization that's focused on meeting and then exceeding customers' expectations.

Our OLR System product extends CICS applications to manage unstructured data. Three integrated services (OnLine Help, OnLine Notepad, OnLine Reference) enable richer customer interactions, reduce the learning curve and dynamically integrate business data and the soft information that gives meaning to the events it records.

The OLR System "snaps on" to CICS applications with no coding changes to add value in three ways.

Your applications will be easier to use as the business units write and manage their own help screens and reference manuals to communicate business change.

Your applications will keep track of events and actions taken as business users document customer interactions, manage complex cases and enrich their understanding of user needs.

Your applications will have online user guides and reference manuals available without leaving the transaction in progress.

Our Custom Solutions practice works with partners to design, develop and deploy solutions based on the OLR platform. The OLR System runs on CICS and manages documents on DB2.

Founded in 1983, Kalinda Software has developed long-term partnerships with customers across diverse industries like insurance, healthcare, banking, energy, technology, retail, and government. With our depth of expertise and long track record, we are trusted long term partners. Your success is our success and satisfaction.